Refund and Return Policy

Return Within 15 Days

We are committed to providing high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a return policy within 15 days from the delivery date.

Return Requirements:

  1. The product must be in its original condition, with all original labels and packaging intact.
  2. The product must not show signs of use, accidental damage, or excessive wear.
  3. You need to provide the receipt or order confirmation as proof of purchase.

Return Procedure:

  1. Contact our customer service within 15 days from the delivery date to request a return. You can do this through our website or by phone.
  2. We will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.
  3. Pack the product securely, ensuring it is adequately protected during transit.
  4. Return the product using a trackable shipping method. The return shipping costs are the customer’s responsibility.
  5. Once the return is received and verified, we will proceed with the refund using the original payment method. Please allow up to 10 business days for the refund to be completed.

Excluded Items:

Some items may not be eligible for return due to hygiene reasons or other considerations. These items will be clearly indicated in the product description.

Defective or Wrong Products:

If you receive a defective or different product than what you ordered, please contact us within 7 days from the delivery date. We will provide a full refund or replace the item at no additional cost, including the return shipping fees.

Final Note:

We are committed to making the return process simple and transparent. However, we recommend that you carefully read our complete refund and return policy on our website before proceeding with a return. If you have further questions, please don’t hesitate to contact our customer service.